Shipping Policy:

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. Orders are processed and enter the shipping process very quickly and cannot be canceled once submitted.

Scooter Haus ships to physical addresses within the U.S., additional shipping costs may apply to shipments going to Alaska or Hawaii (Please contact us to inquire). We are not able to ship to P.O. boxes, APO/FPO or DPO addresses.


Expedited delivery may be available (Overnight, Second Day or 3 Day delivery), please contact us for a quote and we will be happy to assist.


We are not responsible for shipping delays due to inclement weather or other carrier related issues.


Standard shipping rates are based on merchandise total and are as follows:


Merchandise Total:          Shipping Cost:


  $  0.00 - $29.99                   $7.99

  $29.99 - $49.99                   $9.99

  $49.99 - $74.99                   $12.99

  $74.99 - $99.99                   $14.99

  $99.99 and Over                  Free Standard Shipping*



*Free Standard Shipping only applies to orders shipping within the contiguous 48 United States. Additional Shipping charges may apply for orders to Alaska or Hawaii (Please contact us to inquire). We are not able to ship to PO boxes, APO/FPO or DPO addresses.*



**PLEASE NOTE: Free Standard Shipping on Power Chairs and Scooters DOES NOT include Inside Delivery. (Inside Delivery is available at an additional cost, please contact us for additional information)** 


Shipment Confirmation & Order Tracking:


Once available you will receive an email containing your shipment confirmation and tracking number(s). 



International Shipping Policy


We currently do not ship outside the U.S.



Return Policy:


We offer a 30-day return policy from the date of purchase. All returned merchandise must include a return authorization number and be in new unused condition. Please send an email to to request a return authorization (RA) number. Please include this number on the outside of the package and/or on any correspondence. Special Order items are non-returnable. Returns received without an RA number will not be processed and will be returned to the customer.


The customer is responsible for return shipping costs. Once the return is received and accepted, a credit will be issued to the original payment method used for the purchase price of the item(s) returned minus a 10% restocking fee.(Returns on Power Chairs, Scooters, Pit Bikes, Electric Skateboards, Ride-on's, etc. are subject to a 25% restocking fee) Original and return shipping costs are the customer's responsibility and are non-refundable.


Parts that have been installed or used are not eligible for return and will not be accepted. The customer will be responsible for the shipping costs to get their used part sent back to them.


Warranty Policy: 


We offer a 30-day warranty policy from the date of purchase. Please send an email to to request warranty assistance and obtain a warranty authorization (WA) number. Warranties received without a WA number will not be processed and will be returned to the customer at the customer's expense. 


Sales Tax:


We collect 7.0% sales tax on all orders shipped to Illinois.


Product Use: 


Some products sold by Scooter Haus may not be approved for highway use or public roads. It is the complete responsibility of the buyer to ensure that their vehicles are operated by all federal, state and local laws. Buyer assumes all liability and risk associated with the use of motorized products and holds Scooter Haus and its owners harmless of any liability. Always be sure to wear the proper safety equipment such as an ANSI, SNELL, ATSM or CPSC approved helmet along with elbow and knee pads.  


Cookie Policy:


What Are Cookies


As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.


For more general information on cookies see the Wikipedia article on HTTP Cookies.


How We Use Cookies


We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.


Disabling Cookies


You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore it is recommended that you do not disable cookies.


The Cookies We Set


Orders processing related cookies


This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.


Third Party Cookies


In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.


This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.


For more information on Google Analytics cookies, see the official Google Analytics page.


From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.


The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.


For more information on Google AdSense see the official Google AdSense privacy FAQ.


Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.


If you are still looking for more information please contact us via email:





Scooter Haus would like to say thank you very much for letting us be your provider of choice for all of your electric scooter, mobility scooter, power chair and wheelchair replacement parts and accessories.




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